THIS MASTER SERVICE AGREEMENT (“Agreement”), effective as of the date of signature on the SOW (“Effective Date”) by and between MIS Technology Group, L.L.C., a Louisiana Limited Liability Company (“MISTG,” “Us,” “We,” or “Our”) and the Customer (“Customer,” “You,” or “Your”) identified on the Statement(s) of Work (“SOW”). Customer and MISTG are collectively referred to as the “Parties” or individually/interchangeably to as “Party.”

1. DEFINITIONS

1.1. Undefined terms. Any term not specifically defined herein, which relates to technology, shall be assigned meaning according to definitions provided by the National Institutes of Science and Technology, Computer Resource Center.

1.2. “Additional Assistance” shall collectively refer to any acts, advice, or other assistance requested by Customer that is not included in the Services (as defined below).

1.3. “Authorized Contact” refers to Customer’s agent, employee, or authorized representative capable of executing contracts and making decisions related to the Services on behalf of Customer.

1.4. “Confidential Information” shall mean any information of a confidential or proprietary nature, received, acquired, developed, or held by either Party, including, but not limited to, business affairs, data, designs, manuals, documentation, formulas, ideas, inventions, knowledge of manufacturing processes, methods, pricing, plans, financial data, product specifications, configurations, strategies, network architecture, either Party’s customer data, marketing plans, intellectual property, technical information, and protected health information.

1.5. “Conventional Business Hours” shall refer to the hours of eight a.m. through five p.m., Central Standard Time, Monday through Friday, excluding Federal and Louisiana state recognized holidays.

1.6. “Cyber-Attack(s)” shall collectively refer to any act of cybercrime; cyber terrorism; ransomware; use or injection of malicious code, trojan, or executable file; and/or any attempted or successful unauthorized access to or entry into Customer’s System. This term further includes, but is not limited to electronic “spiders”, “spybots”, botnet attacks, use of skeleton keys, spyware, exploited zero-day vulnerabilities, social engineering tactics (including, but not limited to phishing, spear phishing, or pretext), unauthorized use of electronic surveillance (examples: wiretapping, bugging, video cameras, or identification tags), and unintended use of any remote access tool, by any individual or organization, foreign or domestic, state-sponsored or privately funded, regardless of motivation or ultimate outcome.